What is your shipping and return policy?

Thank you for shopping on RPGsuite.com. We love our products and we want you to be satisfied with them too. We know that sometimes you just need to return something, and we want to make that as painless as we can.

Since we stand behind our goods and services and want you to be satisfied with them, we would kindly ask you to contact us first at [e-mail] before returning anything, so that we can see if there is anything we can do for you before you decide to drop your merch in the mail. We'll also send you a personal Return Merchandise Authorization number that you should use when you return your item.

Return policy

Physical merchandise

You can return physical merchandise within 30 days after purchasing it on our site. To be eligible for a return, your item must be unused and in the same condition as when you received it – we do not want your dirty shirts! If your return is approved, we will initiate a refund to your original method of paying. If you have questions about how to return your item to us, please contact us at [e-mail].

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If somehow we end up paying for shipping, we will deduct the costs for shipping from your refund. Please send it to:

Digital Arc Systems
'Your RMA-number'
295 Beverly Road
Pittsburgh PA, 15216

Software/content and custom items

Unfortunately, software and content of the game cannot be returned and will not qualify for a refund. The same goes for any items that you have customized – since we cannot resell those items, we cannot take them back.

Privacy Policy

In order to be able to send you merchandise, we will have to collect personal information such as your name, address and payment information. We take your privacy very seriously and will take all measures to protect your personal information. If you want to know more about our Privacy Policy, you can read it here.